Policy

Our Service Guarantee
Our clients are so important to us! We make every attempt to ensure that you are satisfied with your experience at European Beauty House. In the event that you are not completely satisfied, please let us know at the time of your service or within 48 hours after your service has been performed.

APPOINTMENT POLICY
For services over 2 hours, we may require a credit card at the time of booking in order to reserve the appointment. All online bookings require credit information to hold your appointment.

LATE ARRIVALS POLICY
We firmly believe in the value of your time and make a conscious effort to avoid long waiting periods in the salon. Thus, out of respect for our clientele, services for clients arriving more than fifteen minutes late will be honored only at salon discretion.

Refunds
All services are non-refundable but we will be more than happy to schedule a corrective service free of charge. The service must be a mistake from the service provider… not something you might have changed your mind (after the service has been performed). In case of a disagreement, a redo must be validated by management. You have 48 hours to contact the Salon to receive a complimentary service to adjust any dissatisfaction.  Corrective services will not be allowed 5 days past the initial service date. It is important you contact the Salon as soon as you are unhappy so we can schedule you as soon as possible for a corrective service. Please keep in mind, using box color or going from Darker to Lighter tones may result in more than one service to achieve your desired result.

Cancellation Policy 
We look forward to having you in our salon! When you reserve an appointment we are making sure we give you our full attention during your entire visit. If you need to cancel or reschedule your appointment please do so 48hrs in advance. Failing to do so will result in a cancellation fee of 30% of your total service which will be due before your next visit. Same day reschedules or cancellations will result in a fee of 100% of the total service. By giving us a 48-hour notice it allows us time to fill that opening with another waiting beauty. Thank you for your understanding!

Gift Certificate Policy

• Gift certificates are valid for up to one year from the date of purchase and must be presented at time of service.
• Copies of gift certificates are not acceptable.
• Please call European Beauty House concerning lost gift certificates.
• All gift certificates are non-refundable.
• Gift certificates are not redeemable for cash.
• Gift certificates are valid at European Beauty House only for all products and services available.

Privacy
Information collected from this site is only used if we need to contact you for further information regarding your appointment.
We greatly appreciate your cooperation in providing us with your contact information.

Children
Our Children’s Menu is for children under the age of 10. Children over the age of 10 are charged for full price services. European Beauty House is a family-friendly salon, however, all children under the age of 13 must be accompanied by an adult at all times. If a child under the age of 18 is receiving a service, a consent form must be signed prior to the service is performed.

Groupon
Groupon vouchers will be redeemed for new customers only! Customers that have been at the salon before must contact Groupon to return their voucher or give it as a gift! Standard cancelation policy applies.