Policy
Our Service Guarantee
Our clients are incredibly important to us! We make every effort to ensure you are satisfied with your experience at European Beauty House. If you are not completely satisfied, please let us know at the time of your service or within 48 hours after your service has been performed.
Appointment Policy
A credit card on file is required to book an appointment, along with a deposit of 30% of the total service cost. All online bookings also require a credit card and deposit to secure your reservation.
Late Arrival Policy
To respect the time of all our guests, we kindly ask that you arrive on time for your appointment.
If you are more than 15 minutes late, we may not be able to accommodate your service, and your deposit will be forfeited. It will not be refunded or transferred to a future appointment.
Please understand that arriving late affects not only your service but also the next guest’s experience. Thank you for your understanding and cooperation!
Refund Policy
All services are non-refundable. However, we will be happy to schedule a complimentary corrective service if needed.
The correction must be addressing a mistake made by the service provider — not a change of mind after the service has been completed. In case of disagreement, management must validate the need for a corrective service.
Clients must contact the salon within 48 hours after their appointment to request a correction. Corrective services must be scheduled and completed within 5 days of the original appointment.
It is important to notify the salon as soon as possible if you are unhappy, so we can schedule your correction promptly.
Please note: some services may require multiple sessions to achieve your desired result.
Cancellation Policy
We look forward to having you in our salon! When you book an appointment, we reserve that time especially for you.
If you need to cancel or reschedule, please provide at least 48 hours’ notice.
All deposits are non-refundable but may be transferred to a future appointment if rescheduling with proper notice.
Cancellations or reschedules made with less than 48 hours’ notice will result in the forfeiture of your deposit. Same-day cancellations or no-shows will be charged 100% of the service amount.
Thank you for your understanding and support!
Gift Certificate Policy
Gift certificates are valid for up to one year from the date of purchase and must be presented at the time of service.
Copies of gift certificates are not accepted.
Please contact European Beauty House regarding lost or misplaced certificates.
All gift certificates are non-refundable and not redeemable for cash.
Gift certificates are valid only at European Beauty House and may be used for any available services or products.
Privacy Policy
Information collected from this site is used solely to contact you if additional information is needed regarding your appointment.
We greatly appreciate your cooperation in providing accurate contact information.