Policy

Our Service Guarantee
Our clients are incredibly important to us! We make every effort to ensure you are satisfied with your experience at European Beauty House. If you are not completely satisfied, please let us know at the time of your service or within 48 hours after your service has been performed.

Appointment Policy
A credit card on file is required to book an appointment, along with a deposit of 30% of the total service cost. All online bookings also require a credit card and deposit to secure your reservation.

Late Arrival Policy
To respect the time of all our guests, we kindly ask that you arrive on time for your appointment.
If you are more than 15 minutes late, we may not be able to accommodate your service, and your deposit will be forfeited. It will not be refunded or transferred to a future appointment.

Please understand that arriving late affects not only your service but also the next guest’s experience. Thank you for your understanding and cooperation!

Refund Policy
All services are non-refundable. However, we will be happy to schedule a complimentary corrective service if needed.
The correction must be addressing a mistake made by the service provider — not a change of mind after the service has been completed. In case of disagreement, management must validate the need for a corrective service.

Clients must contact the salon within 48 hours after their appointment to request a correction. Corrective services must be scheduled and completed within 5 days of the original appointment.
It is important to notify the salon as soon as possible if you are unhappy, so we can schedule your correction promptly.

Please note: some services may require multiple sessions to achieve your desired result.

Cancellation Policy
We look forward to having you in our salon! When you book an appointment, we reserve that time especially for you.

If you need to cancel or reschedule, please provide at least 48 hours’ notice.
All deposits are non-refundable but may be transferred to a future appointment if rescheduling with proper notice.
Cancellations or reschedules made with less than 48 hours’ notice will result in the forfeiture of your deposit. Same-day cancellations or no-shows will be charged 100% of the service amount.

Thank you for your understanding and support!

Gift Certificate Policy
Gift certificates are valid for up to one year from the date of purchase and must be presented at the time of service.
Copies of gift certificates are not accepted.
Please contact European Beauty House regarding lost or misplaced certificates.

All gift certificates are non-refundable and not redeemable for cash.
Gift certificates are valid only at European Beauty House and may be used for any available services or products.

Privacy Policy
Information collected from this site is used solely to contact you if additional information is needed regarding your appointment.
We greatly appreciate your cooperation in providing accurate contact information.

Viktoriya Dilay

2023-05-16

I moved to St. Louis several years ago and struggled to find a hairstylist expert in town that would meet my expectations. Elena went above and beyond- she is a wonderful and very experienced professional who is one of the best I have had the pleasure of working with. I’m so thrilled I found her. Her hair cutting and styling technique is extremely high level and one of the best I have ever experienced. Not only that, she is a kind and wonderful person. Right away I scheduled my next appointment with her and am looking forward to also trying other services at European Beauty House. Overall it was a fantastic experience- excellent service, clean and nice salon, and friendly staff! Highly highly recommend this place, you will not be disappointed!!!

Audrey Caychingco

2023-05-11

I’ve gotten a facial and multiple peels from both Petya and Madison and I’ve always had a great experience. Both are very nice and very knowledgeable about skin and skincare. I would definitely recommend them!

Melesa Limpert

2023-05-06

I absolutely love The European Beauty House. I originally had my wedding day back in October but due to some problems we had to post pone our wedding to May 5th. We still got legally married, and I still wanted to feel beautiful that day, so I booked an appointment online. I thought I had booked for makeup and hair. I messed up and only did make up. I showed up and Petya did my makeup. She was absolutely wonderful. Such a sweet person and an amazing make up artist!! I looked better than the picture I brought in. I asked about my hair and technically they didn't have time for me. Instead, between services, they did my hair while I was getting my make up done. It was a fairly simple style since they couldn't do a full bridal hair style, but I felt beautiful none the less. Having my hair curled beautifully, and it lasted all day! Now come to Friday may 5th. I originally had a whole different group of make up artists but they just didn't make me feel comfortable like Petya did. I rebooked with them and also had 3 of my girls get their make up done. (If I would have planned better, I would have also made sure my girl's hair got done there too, but they were booked up). Once again an amazing experience. Petya knocked it out of the park on my make up and my girls makeup. Elena also did an AMAZING job on my hair. She did exactly what I wanted and also added some pizzazz that I didnt even known I wanted. I cannot love a place more than here. They take extremely good care of you and I would highly recommend this place to any bride! They do an amazing job and are beautiful people to be around. Truly an uplifting wonderful group of women that work here. I cannot brag about them more. Go here and feel beautiful, you won't regret it!

Becky Mueller

2023-04-29

Perfect!

Megan Moran

2023-02-26

Madison was great and definitely will be back for another dermaplaning and facial!

shari blanner

2023-01-19

I started going to EBH when my Nail technician opened her business there. Since I have had the pleasure of having Petya as a Esthetician. I highly recommend her, not only does she put you at ease and makes sure to tell you every step of the procedure she very educated on new techniques. Her kind demeanor is just icing on the cake.

Leyon

2023-01-03

Was really considerate, hospitality was awesome, and haircut was awesome, thanks :) 10/10 would go again.

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